Wind River Online Support Site

Submit a New Technical Support Request (TSR)

Please use this form to submit a Technical Support Request (TSR) into our system while you are waiting for your new TSR Manager account approval. Please fill in the form as fully as possible. Required fields are marked with a red asterisk *.

User Profile Information

*Name:

*Enter License:

I don't know my license number.

How to find your license

*Address 1:

Address 2:

* City:

State/Province:

Installation Key(s):

(You must supply either your email address or telephone number)

* Email:

OR * Phone:

ex. 555-555-1212

Product Information

*Product:

Release:

Processor:

Development Environment

*RTOS:

RTOS Version:

*Host OS:

*OS Revision:

BSP:

Version:

Problem Description

*Synopsis: (A one line description of the problem)

*Problem Description: (Please describe the problem as fully as possible)

*What Steps Have I Tried to Resolve the Problem? (Please list any steps you have taken to try to resolve the problem)

Problem History: (Previous TSR #, List SPRs or Customer Patches, Wind River Contact etc.)

*How can Wind River Best Help You? (help us prioritize and assign the correct resources to help you)

File Upload

Please include any file(s) relevant to diagnosing your technical issue (ie. setup.log). If more than one file is needed to be submitted we strongly encourage that all files be zipped.

TSRs from each region are routed to that region's support center.

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